Delete your account and data
You can delete your Confetti Games account and the data linked to it at any time, either inside the game or by email. You do not need to reinstall the game to make a request.
Uninstalling the game does not delete your account.
Use one of the two options below.
Option 1: In the game
- Open the game.
- Tap Settings (the gear icon).
- Tap Delete account.
- Confirm. Your account is closed straight away.
Option 2: By email, without the game
Send an email to [email protected] with the subject “Delete my account” and include:
- the name of the game;
- your Player ID, shown at the bottom of the game's Settings screen;
- if you can no longer open the game: the email address or Google account you signed in with, if any, and roughly when you last played.
We reply to confirm that the account is yours before deleting it, so that no one can delete someone else's account. If we cannot find or verify the account, we will tell you.
What happens next
- We complete your request within 30 days and confirm by email if you wrote to us.
- Deletion is permanent. Your progress, in-game currency and purchased items cannot be restored or refunded afterwards.
- We also ask our service providers to delete the data they hold for us.
What is deleted
- Your account and player profile (Player ID, player name, linked sign-in).
- Your game progress, saved data and settings stored on our servers.
- Your in-game currency, items and purchase entitlements.
- Analytics and crash-report data linked to your account in Google Firebase.
- Emails you sent us, once your request is closed.
What is kept, and for how long
- Purchase records (order number, date, item and amount) are kept for as long as tax and accounting law requires. They are no longer linked to a player profile.
- Security and fraud-prevention logs are kept for up to 90 days and then deleted.
- A short record that your deletion request was completed, so we can answer questions about it, for up to 12 months.
- Data held by Google under its own policies: payment details for purchases made through Google Play, and advertising data. To limit ad personalization, reset or delete your advertising ID in your Android settings (Settings › Privacy › Ads).
Delete some data, but keep your account
If you want us to delete specific data, such as analytics or crash reports, without closing your account, email [email protected] with your Player ID and tell us what you would like removed.
More about how we handle data: Privacy Policy.